Booking Terms & Conditions
1. Layer Travel is a member of the Travel Trust Association,
which gives you 100% financial security against an operator’s failure or
our own insolvency.
We act as a retail agent to the suppliers (e.g. the tour operators, the
accommodation providers, the airlines, the car hire companies etc) with
whom you book. It is important therefore for you to understand that all
bookings accepted by us and arrangements made by us are subject to each
supplier’s terms and conditions with whom you book.
Layer Travel neither has nor can have, a direct contractual relationship
or liability to you in connection with the travel product booked, except
as what is imposed by English law.
The terms of the individual supplier are available on request before you
proceed with any booking.
2. Making a booking: When you have chosen
the service you wish us to book a deposit, or the full cost of the booking
is payable depending on the relevant supplier’s conditions. We will then
issue confirmation and a receipt with a summary of the services booked.
Please check your confirmation carefully and advise us of any incorrect
or incomplete information immediately. Please ensure that names are exactly
as stated in the relevant passport. As we act only as booking agent, we
have no responsibility for any errors in any documentation except where
an error is made by us.
Your receipt is your final account and no further reminder regarding payment
will be sent. If you have paid a deposit, you must pay the full balance
by the balance due date notified to you. If full payment is not received
by the due date, we will notify the supplier who may cancel your booking
and charge a cancellation fee as set out in their booking conditions.
You may make a special request (e.g. interconnecting rooms, airline seating,
non-smoking rooms) on the Booking Form. These are subject to availability
and are not guaranteed unless we confirm their availability to you in writing.
3. Payments All payments, whether by cheque, bank transfer or credit/debit card are to be made to the Layer Travel Trust Account, except where we have as an agent made a direct booking for you, for example with an airline. We do not charge where payment is by cheque or debit card but payments by Mastercard or Visa credit cards will attract a credit charge of 1½%. We do not accept American Express or Diners Card.
4. Alterations/cancellations: In the event that you wish
to make an alteration to a booking, or cancel, we will assist you. However,
you should be aware that there may be an administration charge and that
most suppliers will make a charge if the change requested is possible,
which in some cases, it may not be.
Suppliers generally reserve the right to make changes themselves under
certain circumstances. These will be shown in their terms and conditions.
5. Passports, Visas, and Driving Licenses: It is your responsibility to ensure that you and other members of your party have all the necessary valid documentation, including passports, visas and driving licenses.
6. Health: It is your responsibility to ensure that you and other members of your party obtain the right inoculations and medical advice before you travel and to advise us of any medical condition or disability, which may affect your participation in your travel arrangements. Health advice for travellers is available from the Department of Health 0800 555777) or www.dh.gov.uk
7. Insurance: It is your responsibility to ensure that your holiday insurance is adequate, and covers matters such as the cost of cancellation and the cost of assistance, including repatriation, in the event of accident or illness. All baggage and personal possessions remain (at all times and in all circumstances) at the owner’s risk.
8. Late arrivals/delays: It is your responsibility to
arrive at all the departure points at the times specified in your itinerary.
Neither Layer Travel nor the supplier’s will accept responsibility for
the consequences of late or non-arrival.
9. Complaints: Any complaint in respect of your travel
arrangements should be made at the time it arises to the representative
of the supplier. Any unresolved complaint should be made to us in writing
within two weeks of return from travel.
10. Data Protection: It may be necessary for us to request personal information from you e.g. dietary, disability, passport, and credit card. In all cases, this will be treated as confidential but may need to be passed to suppliers, where appropriate, in order for them to fulfil their obligations to you. Please note that these suppliers may be outside the EEC (and therefore not bound themselves by the Data Protection Act).
